At Imperial Road Animal Hospital, the well-being of your furry friends is our top priority. To ensure that we can provide the best possible care to our patients, we wish to share our client policies which ensure that your pets receive the attention they deserve.
New Client Booking Fee:
We understand that your time is valuable, and you want the best for your pets. To help us maintain an efficient schedule and ensure that every patient receives the attention they deserve, we have implemented a $40 booking fee. This nominal fee, which will be applied towards the cost of your visit, helps secure your appointment. It’s important to note that the booking fee will be forfeited if you cancel your appointment with less than 24 hours’ notice or in the case of a no-show. Additionally, please be aware that new clients who no show or cancel with less than 24 hours’ notice will not be considered for future appointments.
No-Show and Short Notice Cancellation Policy for established clients:
We understand that unforeseen circumstances can occur. To accommodate as many pets as possible and offer timely care to our clients, we kindly request a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment.
Established clients who have 2 missed appointments (no call/no show or appointment cancelled with less than 24 hours’ notice), will be required to pay a booking fee to secure their appointment for all future appointments. This policy ensures we can provide prompt care to all our clients and maintain our high standard of veterinary service.
Payment Policy:
To ensure that we can continue to offer our services effectively, we require payment for all services immediately upon completion of the appointment or procedure.
We accept various payment methods, including cash, credit cards, and debit cards. We understand that unexpected veterinary expenses can arise. To assist our clients, we work with third-party lenders who offer financing options. For a brief overview of these financing options, CLICK HERE.
Our goal is to focus on the well-being of your pets without any financial concerns lingering. By adhering to this policy and exploring the financing options available, we can maintain our commitment to providing exceptional veterinary care.
We encourage you to review these policies thoroughly. If you have any questions our dedicated team is available to address any questions or concerns that you may have.
Thank you for entrusting Imperial Road Animal Hospital with the care of your furry family members.